Last updated: June 24, 2026
Refund Policy
Liveverse pricing is based on active-agent subscriptions plus usage credits. Free accounts are sandbox-only, production plans begin only after setup and proof review, and custom scope is quoted privately after review. This policy keeps billing reviews clear, reviewable, and fair before and after launch.
Fastest way to request a review
Sign in to the Liveverse client portal and use the billing review form under Support. This keeps the request tied to the right business, payment record, and client approver. You can also email support@liveverse.com from the payment email with your business name, plan, and reason for the request. Cancellation, pause, proration, privacy/data, and support requests remain human-reviewed before Liveverse changes money, access, customer data, proof records, or backup expectations.
Free sandbox and custom scope
Free accounts include sandbox access only and do not include live customer sends or production integrations. Custom Scope has no public price. If a custom paid implementation, legacy setup charge, or quoted custom scope charge exists, you may request a billing review for duplicate, incorrect, or unsupported charges.
Subscriptions and credits
Monthly active-agent subscriptions can be cancelled before the next billing cycle. If you cancel a paid subscription mid-cycle, unused subscription time is prorated as a refund or account credit unless a different written agreement or law applies. Included and add-on credits are server-controlled usage balances. Add-on credits expire after 12 months unless a written agreement says otherwise.
Auto-reload and spend controls
If auto-reload is enabled, Liveverse tops up credits only under the configured minimum balance, pack, and optional monthly spend limit. Unexpected auto-reload charges, duplicate top-ups, or incorrect balances can be submitted for human review.
Duplicate, incorrect, or failed charges
Duplicate charges, wrong amounts, failed checkout issues, or processor errors can be submitted at any time for human review. Liveverse will compare the request against the customer record, payment record, and Stripe activity before marking any refund or credit as processed.
Delayed customer information
If we cannot begin because required business details, tool access, approvals, or contacts are missing, the project may be paused. A paused project does not automatically qualify for a refund after work has started.
Review timing
Liveverse reviews refund requests within 2 business days whenever possible. Approved card refunds are processed through the payment provider and may take several business days to appear depending on the bank, card network, and processor.
Legal rights
Nothing in this policy limits non-waivable legal rights, statutory cooling-off rights, consumer protections, or payment-network dispute rights that apply in your location. Where law requires a different outcome, Liveverse will follow the applicable requirement.