Privacy Policy

What we collect

• Business and contact details you submit through install briefs, builder applications, and support messages.
• Workflow details such as current tools, integrations, business rules, lead volume, and setup preferences.
• Payment status, package, amount, and customer identifiers from Stripe. We do not store card numbers.
• Technical data such as browser, device, IP-derived region, page activity, logs, and security events.
• AI worker setup data, prompts, approvals, audit logs, and connected-tool activity when you authorize it.
• Feedback you submit, including your message, category, optional contact email, page context, release version, theme, and basic device or viewport details.

How we use it

• To respond to your request, plan setup, create installation projects, and deliver Liveverse services.
• To process payments, send confirmations, notify administrators, and support customers.
• To protect the platform, detect abuse, troubleshoot errors, and maintain audit records.
• To improve worker listings, setup flows, and service quality.

AI worker data

Customer data is used to run and support the worker you requested. Liveverse workers should only access data you approve. We do not sell customer data, and customer data is not used for model training unless you give explicit written permission.

Vendors

We may use trusted vendors including hosting, database, email, payment, analytics, AI, and integration providers such as Render, Supabase, Resend, Stripe, OpenAI, and connected business tools you authorize.

Cookies and browser storage

Liveverse currently uses essential browser storage for login sessions, security, release freshness, and basic interface preferences. We do not currently use advertising cookies or third-party tracking pixels. If Liveverse adds non-essential analytics or marketing cookies later, we will update this policy and add consent controls where required.

Feedback and product improvement

Feedback is used to understand issues, prioritize improvements, send acknowledgement emails, and support customers. Feedback may be reviewed by Liveverse operators before it becomes a product change. Do not include passwords, payment card numbers, private keys, or customer secrets in feedback.

Your choices

You can request access, correction, export, or deletion of your information by emailing support@liveverse.com or by using the client portal support form. Liveverse reviews these requests with a person, confirms the requester and customer scope, records the support evidence trail, and responds before customer data is exported, deleted, corrected, or retained. Some records may be retained when needed for security, payment, legal, tax, audit, proof, or backup-retention reasons.

Data request boundaries

Customer evidence, private downloads, proof records, and exports are kept behind authenticated admin or client access. Liveverse does not publish private customer data through public pages, release output, sitemap files, public emails, or unauthenticated logs.

Legal review

This is a practical starter privacy policy for the current MVP. It should be reviewed by qualified counsel before Liveverse handles sensitive customer integrations at scale.